How to Develop an Integrated Marketing Strategy

How to Develop an Integrated Marketing Strategy

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This 20-minute webinar will share simple tips on the:
• Importance of integrated marketing
• Rise of content marketing
• New advertising solutions that can help you acquire more customers

Interested in integrating your marketing?
Contact us for more info: info@rapleaf.com

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Posted in Rapleaf Webinars | Tagged , | Leave a comment

How Rapleaf Anonymizes Information

Here is a blog post from our awesome engineering team that discusses how we anonymize large amounts of data, which is the backbone of our display advertising solution. While the blog entry delves into some technical details, it provides a good overview of our vision and focus on safeguarding information.


Privacy is an incredibly important issue to us at Rapleaf; it informs all our business and engineering decisions. Occasionally, privacy concerns can lead us to some really interesting engineering challenges. We love this: not only do we get to work on protecting our users’ privacy, we also get a chance to tackle ridiculously challenging problems—stuff no one else is working on. It’s a win-win situation. One recent effort that exemplifies this attitude at Rapleaf is our Anonymouse project.

Read the full post here

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Posted in Rapleaf Updates | Leave a comment

USA World Cup Fans on Twitter [INFOGRAPHIC]

From June 11 to July 11, World Cup mania consumed the hearts, minds, and TV screens of billions of soccer fans across the world. Given how popular Twitter has been as a communication platform for World Cup fans, we thought it would be interesting to study U.S. fans on Twitter and see how they compared to Twitter users overall. Here’s what we found after researching over 80,000 Twitter users that tweeted using the hashtags #worldcup and #USA over the last three weeks of the international tournament (click for larger image):

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Posted in Rapleaf Studies, Social Media Studies | Tagged , | Leave a comment

Why Online Advertising Should Be Regulated

In a recent AdExchanger.com article, Rapleaf CEO Auren Hoffman wrote about the need for regulating online advertising and how doing so will help promote growth of the industry overall. Below is the full excerpt:


The online advertising industry is going through rapid and exciting changes. In the past two years, we’ve moved from a publisher-centric model to a network-centric model and now to a data-centric model. Top advertisers can now buy specific audiences in addition to specific publishers.

All of these innovations provide consumers with a better experience with more relevant ads, customized content, and less spam while giving advertisers more confidence in the performance of online ads.

While this technological transformation is enabling a richer and more personalized web, it also raises new privacy concerns for consumers as their data is being analyzed and shared. The increasing lack of clarity about data practices for technology providers and consumers alike will likely impede further growth in online advertising.

While conventional wisdom might hold that regulation is harmful to an industry, we believe closer regulation of online advertising will promote continued innovation by allowing companies to better understand the rules while giving consumers and brands more confidence to engage with online media.

Regulation provides guidelines, promotes growth

Already, our industry is working hard to establish its own rules. The Network Advertising Initiative (NAI) has been very forward looking and has done a great job establishing standard guidelines (such as how to opt-out). The Internet Advertising Bureau (IAB) has also done a tremendous job by establishing a set of principles that govern what is reasonable for online privacy. And together, the NAI and IAB have released the CLEAR Ad specification advocating notices in online ads to tell consumers what information was used to deliver the ad to them, and how that information was collected.

These are important steps to protect privacy. Unfortunately, these institutions are still not well recognized by consumers, and because they are opt-in for advertisers, there remains a profusion of bad practices including use of flash-based cookies, IP targeting, deceptive offers that auto-bill credit cards, and many others.

Absent legislation, some advertisers may try to out-compete others by using practices that work against the long term interests of the ecosystem. Over time, these practices erode the foundation for exciting industry changes, increased use of online services by consumers, and brands’ adoption of advertising technology.

That’s why formal regulation is needed – not only to clarify what the right guidelines are, but also to make sure everyone follows them so that the advertising industry will continue to move forward.

The current state of regulation

Today the federal rules are vague on what is permissible and what is not. If you ask ten experts you are likely to get ten different answers. And we are entering a world where most innovative advertising practices are poorly understood by consumers or unknown altogether. It will take some time and debate before the dust settles and the guidelines are set.

What is clear, however, is that we are in an era where consumers are only slowly awakening to what data is readily available in the 50 milliseconds it takes to serve them an ad. And if consumers cannot fully grasp the implications of behavioral advertising, they will shy away from participation – and brands will be reluctant to drive spending to mistrusted technology.

Specific industry guidelines from Washington would be the clearest signal to consumers and brands that it is safe to participate, enabling innovation to move forward by providing much needed clarity.

Right now there is a healthy debate over the draft legislation put together by Congressman Boucher. Both industry advocates and privacy advocates raise legitimate concerns, and it’s clear that there is work left to do to strike the right balance between the benefits of better advertising and consumer expectations of privacy.

While some pieces of the draft legislation need to be changed, the spirit of the bill is a good one: clarify the rules and make online advertising safer for consumers, content, and brands. Clear federal guidelines are what we need to realize the full potential of our industry.

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Posted in Online Advertising, Rapleaf in the News | Leave a comment

How Businesses are Using Rapleaf

1. Gaining social insight + socializing CRM databases

The first step towards better marketing is a better understanding of your customers, and companies are using Rapleaf to discover the “Four Ws” of their audience in order to personalize interactions and socializing CRM systems:

  • Who: demographics, occupation, location and more
  • What: interests, brand affinities, lifestyles, and influence
  • Where: social sites used and online hangouts
  • With Whom: friends and associates

2. Segmenting communication and offers

No one likes receiving information that’s irrelevant to them, especially in the inbox. To avoid “spamming” customers, consider building more details segments of customers based on social media memberships, demographics, and influence, as well as purchasing behavior and other information based on your interactions.

One client was able to achieve an email open rate and click-through rate of 68% and 35%, respectively, just by sending a Twitter-related email to only customers who used Twitter!


3. Growing social media presence (faster, more effectively)

It’s now clear that social media is not a fad and that companies lose out by not having a presence online. By tying in email marketing along with social insights from Rapleaf, you should be able to boost your online fan base very quickly.


4. Identifying the most influential customers for word-of-mouth marketing

In a time where people trust other consumers more than they trust brands, knowing who your most influential customers are has never been more important. After identifying them, be sure to take good care of them with brand loyalty programs, special offers, and VIP treatment.


5. Setting up customer service flags for influencers

To avoid an online PR crises and to facilitate more positive word-of-mouth marketing, make sure to flag your influencers in your CRM system so that everyone – from marketing to customer service – knows that they need to make the best impression possible.

Just ask Southwest Airlines – a passenger they kicked off for being overweight was actually an actor with over 1.5 million followers online, and he made sure that all of them knew about his negative experience multiple times.


6. Growing customer base by comparing customers vs. prospects

One way to increase the conversions of prospects to customers is understand the social behavior of your customers and to see how they differ from your prospects. Are they based near metropolitan areas? Do most of them belong to certain demographics, or use certain social media sites? Once you know who your customers are and what they look like, you can go look for more people like them.

A major online university we worked with studied the difference between enrolled and prospective students and found that prospective students were 400% more likely to enroll if they had a friend who was already enrolled.


Want to try Rapleaf for yourself?

You can experiment with our API for free (for up to 1,000 queries per month).

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Posted in Tips | 1 Comment

What is Social CRM, Really? Insights from the Experts

Despite all the buzz about social CRM and how it will transform how companies do business, there is still a lot of confusion about what exactly social CRM is. That’s not surprising as social CRM actually consists of many, divided parts (which is discussed at length in the Altimeter Report below). For example, while Rapleaf helps firms identify which customers are active on social media and how influential they are,  companies like Radian6 and salesforce.com help with social media monitoring and managing/tracking customer interactions – all  of which are aspects of social CRM.

To help clarify what social CRM is, we’ve listed two of the best articles we’ve come across. While there are a lot of papers on this topic (some of which are very pricey), these two are not only free but also do the best job of aggregating and presenting information clearly. Enjoy!


The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship

By Brent Leary et al.

This e-book is a great collection of short, eye-opening vignettes from 15 experts on how they’re building deeper relationships with today’s “social customers.” Topics include best practices, lessons learned, and the positive impacts of emphasizing social CRM. Contributing experts include DirecTV’s SVP of customer care, Barnes & Noble’s VP of social media, and the author of Your Call Is (Not That) Important to Us.


Social CRM: The New Rules of Relationship Management

by Jeremiah Owyang and Ray Wang at the Altimeter Group

This paper is a good primer on what social CRM consists of and its impact across all aspects of business. Not only does it provide guidance on what’s important and recommendations for getting started, it also breaks down social CRM into 18 use cases across marketing, sales, support, innovation, collaboration, and the customer experience.

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  • About Rapleaf

    Rapleaf is a San Francisco-based startup with an ambitious vision: we want every person to have a meaningful, personalized online experience. We help Fortune 1000 companies understand their customers, engage them more meaningfully in social media, and deliver the right content at the right time. We also help consumers understand their online footprint.